Making abuse of public-facing workers a specific crime

This bill creates new criminal offences for abusing workers who serve the public. It covers verbal abuse, threats, and physical attacks against people like shop workers, bus drivers, hospital staff, and council workers. The bill gives courts stronger powers to punish offenders with fines or prison sentences. It aims to protect workers who currently face abuse as part of their jobs. The government says this will make workplaces safer and reduce staff turnover. Trade unions support the bill, saying current laws don't give enough protection. Some critics worry it could criminalise everyday disagreements between customers and staff. The bill would apply across England, Wales, and Scotland.

• 1Creates specific crimes for abusing public-facing workers like shop staff and bus drivers
• 2Covers verbal threats, physical attacks, and intimidating behaviour
• 3Gives courts power to impose fines or prison sentences on offenders
• 4Applies to workers in shops, transport, healthcare, and local government
• 5Supporters say current laws don't protect workers enough from daily abuse